Cookies on the My Planned Care website

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We’d also like to use analytics cookies. These send information about how our site is used to a service called Google Analytics. We use this information to improve our site.

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Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Always Active
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
  • Cookie
    CookieLawInfoConsent
  • Duration
    1 year
  • Description
    Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.
  • Cookie
    cookielawinfo-checkbox-necessary
  • Duration
    1 year
  • Description
    Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Necessary" category .
  • Cookie
    cookielawinfo-checkbox-functional
  • Duration
    1 year
  • Description
    The cookie is set by the GDPR Cookie Consent plugin to record the user consent for the cookies in the category "Functional".
  • Cookie
    cookielawinfo-checkbox-performance
  • Duration
    1 year
  • Description
    Set by the GDPR Cookie Consent plugin, this cookie is used to store the user consent for cookies in the category "Performance".
  • Cookie
    cookielawinfo-checkbox-analytics
  • Duration
    1 year
  • Description
    Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Analytics" category .
  • Cookie
    cookielawinfo-checkbox-others
  • Duration
    1 year
  • Description
    Set by the GDPR Cookie Consent plugin, this cookie is used to store the user consent for cookies in the category "Others".
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
  • Cookie
    VISITOR_INFO1_LIVE
  • Duration
    5 months 27 days
  • Description
    YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.
  • Cookie
    yt-remote-device-id
  • Duration
    never
  • Description
    YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.
  • Cookie
    yt.innertube::requests
  • Duration
    never
  • Description
    YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
  • Cookie
    yt-remote-connected-devices
  • Duration
    never
  • Description
    YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.
  • Cookie
    yt.innertube::nextId
  • Duration
    never
  • Description
    YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
  • Cookie
    inc_optin_never_see_again
  • Duration
    1 year
  • Description
    Used for the "Never see this again" functionality of a pop-up
  • Cookie
    hustle-hide-module
  • Duration
    5 mins
  • Description
    Used for the Closing Behavior functionality of a pop-up.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
  • Cookie
    VISITOR_INFO1_LIVE
  • Duration
    5 months 27 days
  • Description
    YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.
  • Cookie
    SRM_B
  • Duration
    1 year 24 days
  • Description
    Used by Microsoft Advertising as a unique ID for visitors.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
  • Cookie
    MUID
  • Duration
    1 year 24 days
  • Description
    Microsoft Clarity sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
  • Cookie
    ANONCHK
  • Duration
    10 minutes
  • Description
    Microsoft Clarity sets this cookie to indicate whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0.
  • Cookie
    YSC
  • Duration
    session
  • Description
    Youtube sets this cookie to track the views of embedded videos on Youtube pages.
  • Cookie
    _ga_*
  • Duration
    1 year 1 month 4 days
  • Description
    Google Analytics sets this cookie to store and count page views.
  • Cookie
    CLID
  • Duration
    1 year
  • Description
    Microsoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited.
  • Cookie
    _gid
  • Duration
    1 day
  • Description
    Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.
  • Cookie
    _gat_gtag_UA_*
  • Duration
    1 minute
  • Description
    Google Analytics sets this cookie to store a unique user ID.
  • Cookie
    _clck
  • Duration
    1 year
  • Description
    Microsoft Clarity sets this cookie to retain the browser's Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID.
  • Cookie
    SM
  • Duration
    session
  • Description
    Microsoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains.
  • Cookie
    MR
  • Duration
    7 days
  • Description
    Microsoft Clarity sets this cookie, to indicate whether to refresh MUID.
  • Cookie
    _clsk
  • Duration
    1 day
  • Description
    Microsoft Clarity sets this cookie to store and consolidate a user's pageviews into a single session recording.
  • Cookie
    CONSENT
  • Duration
    2 years
  • Description
    YouTube sets this cookie via embedded YouTube videos and registers anonymous statistical data.
  • Cookie
    _ga_D8DM7PW0Z0
  • Duration
    2 years
  • Description
    This cookie is installed by Google Analytics.
  • Cookie
    _ga
  • Duration
    2 years
  • Description
    The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
  • Cookie
    MUID
  • Duration
    1 year 24 days
  • Description
    Microsoft Clarity sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
  • Cookie
    SRM_B
  • Duration
    1 year 24 days
  • Description
    Used by Microsoft Advertising as a unique ID for visitors.
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

No cookies to display.

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

No cookies to display.

My Planned Care

University Hospitals Birmingham NHS Foundation Trust

Please select the specialty you have been referred to or are under the care of from the list below.

If you are not sure which specialty you have been referred to, please check any letters that you have received from your hospital as this information should be included in these.

University Hospitals Birmingham NHS Foundation Trust logo

Contact details

Website: https://www.uhb.nhs.uk (opens in new tab) (opens in new tab)
Email: pals@uhb.nhs.uk
Tel: Queen Elizabeth Hospital - 0121 627 2000 Heartlands, Good Hope and Solihull Hospitals - 0121 424 2000
CQC logo (opens in new tab) (opens in new tab)
University Hospitals Birmingham NHS Foundation Trust
CQC overall rating
Requires improvement
8 March 2024
See the report (opens in new tab) (opens in new tab)